Return Policy: At para ruche, we are committed to providing you with quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a simple and transparent return policy. 1. Right of Withdrawal In accordance with European legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties. 2. Return Conditions To be eligible for return, products must: Be returned in their original packaging, intact and unopened. Be accompanied by the purchase invoice or delivery note. Not be perishable, hygienic or personalized products (e.g., intimate hygiene products, masks, opened cosmetic products, etc.). 3. Return Procedure Contact us: Before returning a product, please contact us at [email address] or [phone number] to obtain a return number. Ship the product: Return the product to the following address: [RES les fleurs du jardin, Casablanca 20660] Remember to include the return number on the package. Confirmation: Upon receipt of the product, we will check its condition and confirm the refund or exchange. 4. Refund Once the return is validated, we will process the refund within 14 days. The refund will be made to the payment method used when ordering. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part. 5. Defective Products or Delivery Errors If you receive a defective or incorrect product, please contact us immediately. We will cover the return shipping costs and offer you a full refund or exchange. 6. Exceptions Some products cannot be returned for hygiene and safety reasons, including: Intimate hygiene products (sanitary protection, diapers, etc.). Opened or used cosmetic products. Perishable products (opened dietary supplements, etc.). 7. Questions? If you have any questions about our return policy, please do not hesitate to contact us: Email: [ruchepara@gmail.com] Phone: [+212779773965] Opening hours: [Monday to Saturday] We are here to help! Additional notes Adjust the timeframe: If you offer a longer return period (e.g., 30 days), clearly state it. Mention the costs: If you cover the return costs in certain cases, specify them. Comply with the law: Make sure your policy complies with local and European regulations. This return policy is designed to inspire confidence in your customers while protecting your business. You can post it on your website, send it by email, or include it in packages.
